FAQs
Everyone has questions, and we have answers to ensure you get off to a smooth start with us.
General
Who can take sessions with Align Define?
Align Define welcomes all fitness levels. We offer modifications and advancements you can take as you become stronger over time.
When can I sign up for sessions?
The calendar is available for booking up to 90 days in advance and up to 24 hours prior to the session start time. If you would like to schedule a last minute session, please email jade@aligndefinestudio.com to inquire about availability.
What is the difference between a private and semi-private session?
Private sessions are conducted in a 1-on-1 coaching format, whereas semi-private sessions can be booked for 2 people. Please note: if booking a semi-private session, please allow extra time and space for equipment setup.
Are there different level sessions?
Yes. We work with clients of all fitness levels and tailor workouts to each individual. For semi-private sessions, we offer modifications and advancements to ensure both participants receive a challenging workout.
Footwear Policy
We require clients wear athletic sneakers to all sessions.
How many calories do you burn in one session?
While everyone is different, it has been reported that you can burn up to 500 calories per session.
First Time
What do I need to do before my first session?
All clients are required to sign a waiver prior to their first session. Please copy and paste the following link into your browser and provide your e-signature ahead of our arrival. https://forms.gle/K8t1ZQb8A5CS3MpT6
Do I need to create an account?
While you don't need an account to book a single session, we highly encourage you to do so to take advantage of bulk pricing (i.e. session packs and memberships)! To create an account, click the Log In widget at the top right of your browser (bottom of mobile menu if on a mobile device).
What should I wear to class?
Wear comfortable clothes you can easily move in, much like you’d wear to the gym or a yoga class. For safety reasons, we require that you wear athletic sneakers during all sessions.
How old do you have to be a client?
All clients must be at least 13 years old. Clients ages 13-17 will require a signature from a parent or guardian prior to their first session.
How much setup time should I account for?
Please plan on us arriving 15 minutes prior to your scheduled session to setup our equipment.
What other accommodations do you need?
Our state-of-the-art Microformers™ have dimensions of 91.5" x 24" x 6". Please account 24" of space on top of these dimensions (i.e. 115.5" x 48" x 30") to ensure enough space for the machine. If booking a semi-private session, please double these dimensions (i.e. 231" x 96" x 60"). Please also coordinate reasonable parking and building access accommodations for our instructors, as they will be traveling to you with heavy equipment.
Can I still train with Align Define if my home cannot accommodate the machine?
Yes! We are more than willing to work with space restrictions. Sessions can be held outdoors (weather permitting), at an agreed upon public location, or even your apartment building's gym—just indicate where you would like your session to be held in the respective booking fields.
Session Packs
How do I buy session packs?
Session packs can be purchased here. All sales are final. All sessions must be prepaid. Sessions are non-refundable, exchangeable or transferable, though credits from session packs may be used to book sessions for others.
Can I buy both intro offers?
Yes, you can.
Do you offer refunds on session credits?
We are sorry, but we do not offer refunds for session credits. If you cancel your session within our cancellation policy, the session will be credited back to your account for later use. If you need to cancel less than 24 hours before the session start time, you will lose the session credit.
Memberships
Do you offer monthly memberships?
Yes! We offer 4 Sessions/mo., 8 Sessions/mo., and 12 Sessions/mo. memberships, which average 1, 2, and 3 sessions/week, respectively. All memberships will auto-renew each month if not cancelled ahead of the billing period. Any no shows or late cancels using membership credits will be forfeited.
How do I purchase a monthly membership?
To purchase a monthly membership, you can purchase online here.
How do I cancel my monthly membership?
If you want to cancel your membership at any point, email jade@aligndefinestudio.com 3 days prior to the expiration of the current month and we will cancel the auto-renew. You may also do so yourself by logging into your account and selecting cancel.
